Returns and Exchanges

We want you to be completely satisfied with any purchase that you make with APS; if you're not, we're here to make things right.  

Returns & Exchanges Policy

  • Only new and unused products may be returned*
  • Discontinued or sale rack products may be returned for up to 30 days.  No returns will be accepted after 30 days.
  • Products returned within 30 days with the original receipt will be refunded on the original order using the original payment method.  Products returned after 30 days with the original receipt will be issued store credit for the purchase price.  Products returned without original receipt or when the original transaction cannot be positively identified will be credited for the lower of:
    • The tagged price on the returned product
    • The tagged price of the same product at APS
    • The current promotional or sale price at APS
  • Products may not be returned or exchanged to take advantage of sales, promotions or other discounts offered more than 30 days after purchase
  • Line, wire, rigging, decorated products, numbered sails, DVDs/CDs/Videos and custom made items may not be returned or exchanged
  • Special order items (items we do not stock) returned within 30 days will incur a 20% restocking fee.  No returns will be accepted after 30 days.
  • The customer is responsible for returning/shipping items to APS
  • Returns and exchanges will be processed upon receipt of the products at APS

 

All returns and exchanges should be sent to APS, via an insured and trackable method, to the following address:

APS - Exchanges
110A Severn Avenue
Annapolis, MD 21403 

Simply fill out this form (which is also printed on the back of your invoice) and send back the item(s) that you would like to exchange; we'll process your exchange within 2-5 business days of it being received at APS. Any difference will be refunded to the credit card originally used for the purchase -- conversely, be sure to include the credit card information you'd like to have used for return shipping or any additional costs (as indicated on the exchange form). 

 

Additional Notes for Returns and Exchanges

Before you hit the water, pavement or use your new product(s), take a moment to be sure you have the right fit. Test new apparel/footwear in a clean, indoor area with the under and over layers you intend to generally wear. Go through the full range of motions, postures and functions you intend to subject each item to. Hardware and accessories should be laid out prior to installation to create a mock up of the application. Do not install or use items until you are satisfied they are correct and appropriate for their intended use. 

 

 

*New and Unused Condition

All products for return or exchange must be in new, unused and in their original condition and packaging.

  • ‘New’ means that products must be unaltered, unwashed, clean, not blemished, not stained, not scratched, and not scuffed – no sign that indicates that it may not be new. 
  • ‘Unused’ means that it has never been put into service, has not be exposed to the elements, and has no signs of use whatsoever – no sign that it may have been used.  
  • ‘New and unused’ means that that a product is indistinguishable in all ways from the exact same product taken from APS inventory. Product still maintains its original packaging.

 

Product Defects or Warranty Claims

If you feel that a product is defective or that a failure is covered by the product's warranty, we are happy to assist you in placing a claim with the vendor for replacement. In most cases this will require you to return the item to us and for us to forward it on to the vendor for evaluation. Some vendors prefer to deal with end-users directly. We kindly ask that if you've actually used the product on the water, please take a moment to be sure that it is dry and clean as many vendors will not repair dirty or used garments. If a product is replaced, the vendor generally ships the replacement to APS and we will ship it out to you. 
 
ERROR DISCLAIMER: Annapolis Performance Sailing diligently works with its suppliers and product manufacturers to ensure correct and updated pricing, information and availability of the products offered for sale. Occasionally, errors may be made -- we regret, but are not liable for these errors. Additionally, prices and specifications are subject to change.

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