Customer Testimonials
Every now and then we receive a digital pat on the back from one of our customers for the hard work that we do. With their permission, we will occasionally post their comments in order to recognize a member of our dedicated staff.
We always appreciate hearing from you, good or bad (but we do prefer the good), so please feel free to send your comments regarding your experience with us to Sail@APSLtd.com.
From: xxxxxxxx@gmail.com
Sent: Tuesday, January 31, 2012 1:12 PM
To: APS Customer Service
Subject: Stellar job!
Team APS,
I just wanted to thank you for doing a great job on customer service & helping me out last week. I think I talked to Matt who gave great advice over the phone to help pick out a drysuit. When I went to order online, it was backordered. So I called back and he had Gill ship directly to me. It arrived in time and kept me dry and warm for IC Midwinters last weekend. Getting to go play with great sailors over 2 days in comfort was a real treat in January.
Thanks for going the extra mile!
Amanda Kendrick
From: xxxxxxxx@gmail.com
Sent:Tuesday, August 30, 2011 8:21 PM
To: APS Customer Service
Subject: Re: Your APS Order - Shipment & Tracking Information
I admire your getting back in operation so soon after Irene. Well done!
From: [mailto:hxxxxx@xxxxxxxx.com]
Sent: Thursday, August 04, 2011 2:31 PM
To: APS Customer Service
Subject: Thanks!
Thanks for coming through with a new halyard for me. I was at the Snipe Nationals last week. On Sunday we discovered that our main halyard was falling apart. Thought I’d check that before I left but apparently not. On Monday, your customer service person helped me find the right part, including calling Selden Spars to be sure the size would work. I had it the next day and it worked perfectly.
Also, a belated thank you for, as I understand it, keeping extra hours last year when the Snipe Nationals were held at SSA.
Service like this and your familiarity with the Snipe are the reasons I come back to APS.
Sincerely,
Harry L.
Snipe
xxxxxx
From: [mailto:xxxxxxxxxxxxxx@gmail.com]
Sent: Wednesday, July 27, 2011 9:28 PM
To: Steve Mazur
Subject: Re: Annapolis Performance Sailing re: Returned Life Jacket
Thanks, your service is excellent.
Janet
From: [mailto:xxxxxxx@xxxxxxxxxx.xx]
Sent: Tuesday, July 26, 2011 11:19 AM
To: APS Customer Service
Subject: Re: Your APS Order - Shipment & Tracking Information
Received July 26 - thank you for swift action and prompt delivery
Regards,
Norman C.
From: xxxxxxxx@xxxxxxxxxx.com
Sent:Wednesday, July 13, 2011 1:57 PM
To: APS Customer Service
Subject: My Order
Hi, my name is John S. and I just received my order on Tuesday, July 12th. My order # was xxxxxxx, New Large Auto Bailer, and I just wanted to thank you for your perfect service in getting this to me so quickly. I dragged my feet on this project and then got the opportunity to go sailing in Maine this coming weekend, and Because of you, the Lightning is all set to go have a great sail. Not only that, but I am a hero to my 2 boys and wife for finally getting the job done. Thank you so much. I will be buying from you in the near future for sure. Thanks again, John S., "The Very Happy Captain".
John S.
From: xxxxxxxx@xxxxxxxxxxxx.com
Sent: Wednesday, July 13, 2011 1:38 PM
To: APS Customer Service
Subject: RE: Your APS Order
Thank you. Great service!!
Daniel K.
From: xxxxxxxx@xxxxxxxxxxxx.com
Sent: Wednesday, April 27, 2011 2:18 PM
To: Sail
Subject: Kudos-2nd try!
Dear APS - thanks for providing great service and fair prices. I'm a laser sailor at a small club in Texas and tell everyone I can how pleased I am with APS. You carry everything, shipping is fast, and your prices are always very competitive compared to other places on the web - why go anywhere else? Keep up the great work, John.
John
From: xxxxxxxxx@yahoo.com
Sent: Tuesday, February 01, 2011 12:57 PM
To: Steve Mazur
Subject: RE: Annapolis Performance Sailing (APS) Receipt
Thanks, APS does an outstanding job, product, service - you have no peers when it comes to service and accountability. One Design's one stop shop.
Craig
From: xxxxxxxxx@xxxxxxxxxxx.com
Sent: Sunday, January 30, 2011 9:16 PM
To: Steve Mazur
Subject: Mumm 30 Halyard
Hi Steve
I ordered a Mumm 30 halyard from you recently and it arrived today.
Can you please let the guys who built it know, that they have done an awesome job - we are really pleased.
We are certain we cannot find that quality locally and it was a very pleasant surprise to see what you sent down.
Thanks so much
From: xxxxxxxxxxxx@gmail.com
Sent: Thursday, September 30, 2010 12:02 PM
To: Sail
Subject: Thank You!
Hi. I am a student at Penn State Law School and a member of the Penn State Sailing Team. Recently I've had to purchase an assortment of sailing gear. Several online sailing gear websites were recommended to me including Annapolis Performance Sailing. I ended up purchasing different items at several of the websites that were provided to me including APS. I want you to know that I will not be purchasing my sailing gear from anywhere but APS from now on. My experience with APS was not only amazing in its own right but far surpassed my experience with the other sailing gear websites I ordered from. Your staff was always very helpful and courteous to me; your website is perfectly designed with an amazing collection of images and a significant amount of information on all your products; your communication regarding transactions, shipping, questions, etc. was lightening fast, accurate, and comforting; your prices and selection of products are comparably very good; your processing of a transaction and shipping of items was very fast and efficient; and your exchange/return process is simple, easy, and also very fast and efficient. I am sincerely appreciative of your fantastic business practices. I don’t usually write messages like this but I felt you deserved to know how pleased I was with your service. As I stated before, I am committed to APS and I will be sure to let all my sailing teammates know that APS is the only place they should go for all their sailing gear needs. Thanks.
Sincerely, Tommy
Tommy *******
From: joe@xxxxx.org
Sent: Monday, September 20, 2010 4:21 PM
To: Sail
Subject: 505 main sheet
I recently ordered and received a split tail main sheet for my 505, rigged in your shop. I expected the quality of workmanship to be good, but thought I would write to let your team know that the workmanship far exceeded my expectations. The splicing, whipping, tapering, everything. Professional. Very nice. (Almost) too nice to use! Keep up the good work! Joe
Joe
From: xxxxxxxxx@cox.net
Sent: Tuesday, August 24, 2010 4:20 AM
To: Sail
Subject: Thank you note
Greetings APS;
I'd like to thank the sales folks there at APS for the great service I received last week. I'm hoping I've got the name correct when I say that John was my telephonic salesman, helping me rebuild my main sheet car. John's knowledge of the bearings and end caps made me feel much better, and confirmed that I had previously selected the correct items from your on-line site.
Historically I've always ordered from APS using the on-line format, and have never needed the 'human' contact but this time not only did I need the exact parts, I needed them the next day. John came through with flying colors.
I ordered the parts on Tuesday at 8:00 AM, and the parts were on my door step at 10:00 AM the next day, had the car rebuilt by 3:00 PM and the ladies took my boat 40 miles to Pensacola Florida on Friday. This travel necessitated the rush delivery of the parts so that they could participate in the annual ladies race, The Race for the Roses, sponsored by Pensacola Beach Yacht Club.
Thanks partly to the smooth operation of the main sheet traveler, they not only won their fleet, they also won overall honors and the Spirit trophy. Gees, they walked away with 3 of the 4 honors, and the last award they were not eligible for since they were in the spinnaker fleet thus ineligible for the Non Spin Trophy.
Thanks again for being so responsive!! I've passed this success with APS around my local Yacht Club, and you folks remain my #1 sail boat parts venue. Only West Marine gets more of my resources, and that's only because they are a brick and mortar store and right down the street.
Dave
Fort Walton Beach Florida
From: mxxxxxxxxx@wxxxxxx.com
Sent: Tuesday, August 10, 2010 10:17 AM
To: Sail
Subject: Recent Order
I recently ordered 3 new halyards and 2 new sheets for an Olson 25. All rigging showed up on time, looked good, installed easily, and was the correct length. Thanks for that and thanks to the customer service rep that took my order. It was a pleasure to work with you.
Mike Exxxxxxxx
From: Arland Whitesides [mailto:xxxxxxxxxxxx@ec.rr.com]
Sent: Wednesday, July 14, 2010 8:55 AM
To: Sail
Subject: thank you for being so dependable
Hi APS,
Don’t know which one to thank, but you can’t imagine my angst when throwing together a last minute team racing clinic with an out of town instructor, only to find out that what was left of our club’s magnetic boat kit for chalk talks were 3 little magnets for marks.
Your efficient ordering & dependable UPS delivery, got the new magnetic kit to our house 2 hrs. before the clinic started.
Sure enough, when the instructor got questions in the chalk talk, he reached right over to the magnetic board and used the little boats and mark magnets.
The kit had the right kinds of boats, RC boats, marks and even the judge boat and wind and current magnets. Little did anyone know how grateful I was to have had APS to make the clinic a success.
Thank you for all you do for us sailors,
Arland Whitesides
Wrightsville Beach, NC
From: axxxxcaptain@gmail.com
Sent: Tuesday, July 13, 2010 4:45 PM
To: Sail
Subject: Rigging received here
Yesterday I received by UPS some lines with splicing as requested. I've tried splicing Yale Nylon Yacht Brait and can say it is not easy to do, as if you didn't know that anyway. My results were lumpy and certainly not pretty though working effectively enough. Yours look great. Thanks for professional and well-done work. There IS a difference.
ROB Bxxx S/Y Acorn, B-40
From: XXXXXXX@bellsouth.net
Sent: Tuesday, June 16, 2009 8:40 PM
To: Annapolis Performance Sailing [Sail@apsltd.com]
Subject: order
Wow! You guys are fast! Thanks! Now if I can just sail that fast!
From: XXXXXXX.XXXXX@gmail.com]
Sent: Wednesday, November 26, 2008 10:40 AM
To: APS Shipping Manager
Subject: Your APS Order - Shipment & Tracking Information
Wow! Am I impressed, ordered Sunday, arrived Tuesday. You guys are the best!
Thanks.
Barbara
From: XXXXX@aol.com
Posted At: Wednesday, August 13, 2008 2:37 PM
Subject: Thanks again
Once again, your service is great. I needed a part in 2 days and I got it in 1. I spent about 2 minutes on the phone and I was done. My name, address and card are in your computer. You make yourselves the easiest way to get parts. Thanks for great service.
Jim Ryan
From: XXXXXXXXX@verizon.net
Posted At: Thursday, July 10, 20088:38 AM
Hi APS Staff,
This message does not require a response. I just want to thank Aaron for his help processing my recent APS order on July 9, 2008 (I don't even have an order #, sorry!) - He was courteous and went out of his way to make sure my order got shipped out the same day so I had my $3.75 part to go sailing, delivered on time. I appreciate it very much.
Thanks,
Shawn
Solomons, MD
From: Darrel Jensen [mailto:XXXXX@XXX.XXX]
Posted At: Wednesday, July 09, 2008 2:29 PM
Subject: A++ Customer service
I want to say how impressed I was with Warren Richter in customer service. I had a few issues with a recent order. (None of them APS problems.) Warren went way out of his way to see that I got what I needed, when I needed it. I am extremely impressed. I am just a small boat owner on the other side of the country and I was taken care of as if I were a big time APS spender. Majo Kudos to Warren.
Regards,
Darrel Jensen
ALTERNATE REALITY PAC CUP 2008
From: XXXXXXXXXX@aol.com [mailto:XXXXXXXXXX@aol.com]
Sent: Wednesday, October 17, 2007 9:57 AM
To: Riess Livaudais
Cc: Lincoln650@aol.com
Subject: Fwd: Laser cover -response from Nick Palermo
Many thanks, Riess. I appreciate all your courtesy and consideration. A pleasure to do business with you and Annapolis Performance, and you can count on that continuing.
Best regards,
Nick Palermo
From: Jean-Pierre Pezzella [mailto:xxxxxxxxx@xxxxxxxxx.net]
Sent: Wednesday, August 15, 2007 2:45 PM
To: Kyle E. Gross
Cc: John Maloney
Subject: Compliments and kudos from a very satisfied customer
Dear Kyle,
Just a note to say how very pleased that I have been with APS’s products, prices and service. I’ve made several purchased within the last few months and have been 100% satisfied.
While all of the gentlemen in your service department are excellent, I would like you to know that I recently ordered a main halyard from John M., who not provided superior advice, he was able to save me a few dollars, coordinate having the halyard made and got it shipped the same day!
What more could I ask for!?
APS continues to perform and impress!!
Thanks very much. Keep up the good work!
Sincerely,
Jean-Pierre Pezzella
From: Trinisewski, James J [mailto:xxxxxxxxxxxxx@xxxxxx.com]
Sent: Thursday, August 02, 2007 9:53 AM
Subject: Line Splicing question
Hello,
First I would like to say that your order shipping is "Lightening fast" !!!
When I think APS the first thing I remember is how quickly I always receive my Web orders.
Thanks, Jim
From: Christopher Nelson [mailto:XXXXXXX_XXXX@XXXXXXX.com]
Sent: Friday, March 02, 2007 7:27 PM
To: John Maloney
Subject: RE: Caribbean jacket
John Maloney and fellow APS customer service reps:
I just wanted to drop you guys a line over there to say thanks for all the hard work you did in getting my Musto Caribbean jacket for me. Customer service at your company was great. It fits great and I love it.
Thanks again,
Chris Nelson
From: Don Hackbarth [mailto:XXXXXXXX@XXXXXXX.com]
Sent: Wednesday, January 24, 2007 5:45 PM
To: Jeanne-Marie Gross
Subject: Snipe
APS,
I just wanted to thank you all for the great job you are doing with the matching of the right parts and equipment to specific uses on the Snipe. I can’t tell you how many people need and appreciate this service.
Don Hackbarth
Past USA Snipe National Secretary
USA 30221 and 30551
From: Cindy Niemi [mailto:XXXXX.XXXXX@xxxxxxxxx.org]
Sent: Wednesday, January 17, 2007 5:17 PM
To: Kyle E. Gross
Subject: Great Customer Service
Hi Kyle, I just want you to know that I received excellent customer service today from Steve Mazur. I sent an email regarding a question about the availability of Gil Neoprene winter gloves, and not only did Steve reply but he did it with a phone call to let me know what sizes were available and that they were in stock! This is very different from the experiences I've had with other online stores. Plus, Steve pulled up both my info from past orders and my daughter's whom the gloves are for. He discovered she was a college student so he let me buy them for her at the college discount and is sending them to her!!!
So, thank you for having great employees and tapping into their talents because Steve is definitely an excellent person for customer service - above and beyond the call of duty! You now have a loyal customer in us!
Cindy Niemi
From: Chris Klabe [mailto:XXXXXX@XXXX.com]
Sent: Friday, September 08, 2006 12:12 AM
To: sail@apsltd.com
Subject: recent order
I would like to thank you for the outstanding service that I received from your company. My order was fast and accurate and the prices are very reasonable. I plan on doing more of my future business with APS.
Thanks again.
R, Chris Klabe
From: john mock [mailto:XXXXXX@XXXXXX.com]
Sent: Wednesday, August 23, 2006 11:31 AM
To: Steve Mazur
Subject: your the best
I got the pictures and your email about the credit. Top notch salesmanship on your part.
Thanks for all your help.
John
From: Oksman, Tim [mailto:XXXXXXX@XXXXXXXXXXXX.gov]
Sent: Tuesday, May 02, 2006 3:17 PM
To: Shipping MG
Subject: RE: Your APS Order - Shipment & Tracking Information
DAMN, you guys are fast!!! Package arrived today. Order is perfect.
Thanks!
Tim
From: Michael Woodland [mailto:XXXXXXXX@XXXXXXXXX.org]
Sent: Monday, April 24, 2006 1:25PM
To: Scott Weller
Subject: Re: Holt buoyancy bags
Scott
Thank you very much for all the information. This gives us a great place to start. When we get closer to launching and have a comprehensive list of needed parts, we’ll send in an order.
And yes, please pass on my compliments to anyone interested—including your supervisor. This kind of service is what ensures that I will purchase parts through APS rather than one of the other sites.
Michael
From: Evan Xxxxx
Sent: Thursday, March 30, 2006 3:29 PM
To: Rob Beach
Subject: Re: Cinco de Mayo
Thanx Rob, APS is my one stop shop for my Laser and J24 parts. Great selection, competive prices and awesome shipping. I used to be a XXXXXXX client but that stopped about two years ago.
Thanx again,
Evan
From: Ian [mailto:XXXXXXXXX@XXXXX.net.nz]
Sent: Monday, January 30, 2006 3:26 AM
To: Justin Cann
Subject: RE: My APS ORDER 155016 for NZ customer
Hi Guys
I just wanted to say a big thank you for all your assistance with this order – it was very much appreciated when dealing with an order of this value for me to have it right first time with the freight costs being so high. I was quite amazed at how much larger the windward sheeting car is to my old car but it looks like a great piece of equipment and everything in the order is compatible with what I’ve ordered locally - so I’m very pleased!
Thanks again guys
Regards
Ian Johnson
N.Z. Aotearoa
(A very satisfied APS Customer)
From: Ed Spengeman [mailto:XX@XXXXXXXXXX.com]
Sent: Wednesday, February 15, 2006 2:42 PM
To: Chris Teixeira
Subject: RE: APS Order Confirmation 2382745
I wanted to let you know that your site kicks butt! I was a little apprehensive about ordering this really specialized stuff online and almost picked up the phone several times, but after looking harder I was able to find the answers to almost every one of my questions...
- Is it in stock?
- Where does it ship from?
- Will it make it here in time?
- Is it cheaper to order online?
- Do you do e-mail confirmations?
- Can I change items on my order once I created it?
- Can I rush ship it?
- Will it ship the same day?
I was unreal how simple it was, and I know it must save you tons of phone calls.
Ed
