Ordering with Annapolis Performance Sailing
Placing an International Order with APS
While the process of putting together an international order with Annapolis Performance Sailing is no different than a domestic order, there are a few differences regarding payment and shipping. For reference, an order is considered to be in international order if the billing or shipping address is outside of the United States.
Payment of International Orders
Payment of international orders depends on the final total of the order, including shipping. If the order total is less than $500.00 USD, a major credit card (Visa, MasterCard, American Express or Discover) may be used. To ensure that the credit card charge is approved, please take care to enter the billing address exactly as it appears on your monthly credit card statement - any deviations from your statement will likely result in the charge being declined.
Should the order total exceed $500.00 USD, a wire transfer of funds must be remitted to APS. After placing your order, we will put together a comprehensive quote (including shipping) and send this to the e-mail address provided with the order. Along with the quote, we will also include detailed instructions for submitting a wire transfer to our account.
Shipping of International Orders
The cost of international shipments is highly variable and can sometimes be complicated depending on the size, weight and contents of an order. As such, our website will not generate a shipping total at the time of checkout. Instead, a member of our Customer Service Team will contact you via email (at the address you provide during checkout) with a shipping quote straight from FedEx International for your order. As shipping charges can rise quickly depending on a number of factors, APS will not ship your order until we receive a written confirmation with acceptance of the charges.
In general, international orders start at $50.00 USD, with rates going up from that point. Orders for international shipment typically take one to two days of processing before leaving our Shipping Department -- orders will only ship out when all of the items are in-stock and available to ship. Please note that orders with a merchandise cost and shipping cost that totals over $500.00 USD must submit payment via a wire transfer of funds. Details will be provided to international customers about making a wire transfer to APS when we send you a shipping estimate.
Note: Shipping estimates from APS and FedEx International will not reflect any tariff or duty charges that your national/local authorities may collect at the time of delivery. Before confirming any international shipping charges, we highly recommend contacting these authorities to gain a full understanding of these charges. APS and FedEx will not be responsible for these charges and any refused shipments due to tariffs or duty charges may still be charges for the shipping fees incurred. Please contact our Customer Service Center at +1 410.268.3676 (Monday - Friday, 9:00am - 5:00pm Eastern) with any questions about the international shipping of your order.
Changing an Online Order
Online orders are processed by our Customer Service Team each business day (Monday - Friday) at 9:00am and 1:00pm, Eastern Time. Changes may be made to any order before they are processed; once an order is processed, it may not be possible to make a change to the order.
If you would like to make a change to an order that you've placed before theses processing times, send an e-mail with your desired changes to WebOrderRequest@apsltd.com.
Returns and Exchanges
We want you to be completely satisfied with any purchase that you make with APS; if you're not, we're here to make things right.
All returns should be sent to APS, via an insured and trackable method, to the following address:
APS - Returns
104 Severn Avenue
Annapolis, MD 21403
Returns made within 30 days of the original purchase will be credited back to the credit card originally used for the purchase; returns made outside of this 30 day window will be issued a store credit. Please take a moment to fill out this form and allow up to five (5) business days from the date of your return's arrival at APS for it to be processed. Items that were purchased via a special order may incur a restocking fee of up to 20% of their retail value and all items must be in new, unused condition.
All exchanges should be sent to APS, via an insured and trackable method, to the following address:
APS - Exchanges
104 Severn Avenue
Annapolis, MD 21403
Exchanges can be made within 30 days of the original purchase date. Simply fill out this form (which is also printed on the back of your invoice) and send back the item(s) that you would like to exchange; we'll process your exchange within 2-5 business days of it being received at APS. Any difference will be refunded to the credit card originally used for the purchase -- conversely, be sure to include the credit card information you'd like to have used for return shipping or any additional costs (as indicated on the exchange form).
Additional Notes for Returns and Exchanges
Before you hit the water, pavement or use your new product(s), take a moment to be sure you have the right fit. Test new apparel/footwear in a clean, indoor area with the under and over layers you intend to generally wear. Go through the full range of motions, postures and functions you intend to subject each item to. Hardware and accessories should be laid out prior to installation to create a mock up of the application. Do not install or use items until you are satisfied they are correct and appropriate for their intended use.
Returned or exchanged items must be new, unused and in original condition and packaging with the manufacturer’s tags still attached. Cut, monogrammed, made-to-order items and DVD/CD/Videos are not returnable.
Product Defects or Warranty Claims
If you feel that a product is defective or that a failure is covered by the product's warranty, we are happy to assist you in placing a claim with the vendor for replacement. In most cases this will require you to return the item to us and for us to forward it on to the vendor for evaluation. We kindly ask that if you've actually used the product on the water, please take a moment to be sure that it is dry and clean. If a product is replaced, the vendor generally ships the replacement to APS and we will ship it out to you.
Annapolis Performance Sailing diligently works with its suppliers and product manufacturers to ensure correct and updated pricing, information and availability of the products offered for sale. Occasionally, errors may be made -- we regret, but are not liable for these errors. Additionally, prices and specifications are subject to change.