While the process of placing an international order with APS is no different from a domestic order, there are a few differences regarding payment and shipping. Please email any questions to firstname.lastname@example.org.
What Orders are Considered International?
An order is considered to be an international order if either the billing or shipping address is outside of the United States.
APS is not responsible for payment of Duties/Taxes/VAT charged by destination countries. To understand what charges your national/local authorities may collect at the time of delivery, please contact your local customs bureau. Any refused/returned shipments due to unpaid taxes, import duty or VAT charges will be charged for the outbound shipping and return shipping to APS. A refund minus both shipping charges will be processed once the products are received back at APS.
Payment of International Orders
Payment of international orders depends on the final total dollar amount of the order, including shipping charges. We accept major credit cards (Visa, MasterCard, American Express or Discover) or wire transfer for payment. To ensure that the credit card charge is approved, please take care to enter the billing address exactly as it appears on your monthly credit card statement - any deviations from this will likely result in the charge being declined.
If the order’s total dollar amount is over our threshold and you are a new customer to APS, a wire transfer of funds must be remitted to APS for your first order only. Please reference this document for more details about APS Inbound Wire Transfers.
Shipping of International Orders
The shipping rates can be found on our shipping rates page.
Orders for international shipment typically take one business day to process before leaving our Shipping Department -- orders will only ship out when all of the items are in-stock and available to ship. APS reserves the right to change shipping carriers due to issues with size, value or other considerations. Oversize and overweight packages may be subject to additional shipping charges. You will be contacted prior to shipping for approval of any additional shipping charge.
Please email any questions to email@example.com.